hi, snobunny--
email them! there is also an emailing list that you can join and ask questions there but I suggest the best thing to do is email the doc or call.
It's NOT an easy program, especially in the beginning, but it does get easier after the first 10 days. The time goes by so fast and you'll never regret it!
is there a cost? if so how much? how long have you been doing it?