txturtlegirl
New member
Walgreens is trying to give me a stroke. They're trying to kill me, I swear.
I dropped off the prescription for the b/c yesterday at 3:30pm. They made a copy of my new insurance card (we got changed at work), took the script, wouldn't let me wait for it, said come back in an hour. So, two hours later, I go back. It's now 5:30. "Oh, it's not quite ready. Come back in an hour." So I ask him if it'll be ready in an hour. Yes. You're sure? Yes. Now remember, I work in a pharmacy. I know what happened - they put it somehwere with the copy of the insurance card and forgot about it. Ok, shit happens, I'll live. I go home, get started on some staff stuff for another forum I'm on, go back in an hour and a half. It's now 7:00. I pull up at the window. The guy looks at me, frowns. Checks the computer, frowns. Walks away, comes back, frowns. "It's not quite ready yet. Give me 15 mintues. She's entering it in right now." I think steam was starting to come out of my ears by now. It's birth control. You take the label, put it on the pack, put it in a bag, you're done. Why didn't it get entered in 3.5 hours ago?? I tried to stay as nice as possible. I did. He looked kinda shocked when I told him that I'm a licensed tech, and would it help him out any if I came back there and filled it myself? 3.5 hours for a birth control pill is rediculous. If you're busy, I understand that. But every time I went to the window (either inside or at hte drive through), they were standing around chatting and laughing. No phones ringing. Nothing on the counter to be checked. I told him that since they closed at 10pm, and I had to be at work at 10pm, I'd be back by 9:15. Way more than the 15 mintues they thought they needed. At 8:40 they call me. I'm fixing to get in the shower to get ready for work. "Your prescription is done, but your insurance is inactive. Do you have new insurance?" bang bang bang (my head against the wall). It shouldn't be inactive. I gave you (and yes, it was the same person the entire time) the new card when I dropped off the script 4 and a half hours ago. You made a copy, gave me shit about not being able to find the ID number on it, the pharmacist pointed out where the number is, you made a copy of the new Aetna card. "Oh, you have Aetna? They ran it under something else." Gah...bah...ble...eeeeeehhhhh.....someone please call an ambulance, I think that blood clot just went to my brain. While I was talking, he apparently ran it under Aetna because all of a sudden he said "Ok, it go through Aetna. You want me to take out the old insurance?" Is there a reason to leave it there?
Ok, I go pick it up on my way to work. I get to Walgreens and the guy laughs when he sees me. Ok, dude. Not the best of ideas. I'm pissed. I'm hormonal, and YOU have my hormones. Don't laugh at me. I give him the money, he gives me the script, I pull away. I take it out and look at it on the way to work. And it wasn't right. The med was right, but the refills weren't. So, I call them back. Have to try to explain 3 times why the label doesn't say what the blank said. Finally she got it. Ok. She says, I'll jsut add the extra refills on and it'll be fixed. Ok, no problem. I hang up and talk to the hubby. He calls back. "Walgreen's called, they need you to call them." Oh dear god!! So, I call them back. I won't go through the whole story to what she did, but she did make it right. So, I go pick up the rest of what I was supposed to get last night, tonight.
I know they were just doing their jobs, but holy cow! And the girl with the refill issue was the ONLY ONE to admit she had goofed. If they had just been honest from the start, I could have handled it, no problem. But no. "Give me one hour" guy just laughed. Aaaahhhhh.
Oh well. I did my best to maintain my calm and composure, but I don't think I did so good. And before anybody thinks I'm just an evil bitch - I swear I'm not!!
I dropped off the prescription for the b/c yesterday at 3:30pm. They made a copy of my new insurance card (we got changed at work), took the script, wouldn't let me wait for it, said come back in an hour. So, two hours later, I go back. It's now 5:30. "Oh, it's not quite ready. Come back in an hour." So I ask him if it'll be ready in an hour. Yes. You're sure? Yes. Now remember, I work in a pharmacy. I know what happened - they put it somehwere with the copy of the insurance card and forgot about it. Ok, shit happens, I'll live. I go home, get started on some staff stuff for another forum I'm on, go back in an hour and a half. It's now 7:00. I pull up at the window. The guy looks at me, frowns. Checks the computer, frowns. Walks away, comes back, frowns. "It's not quite ready yet. Give me 15 mintues. She's entering it in right now." I think steam was starting to come out of my ears by now. It's birth control. You take the label, put it on the pack, put it in a bag, you're done. Why didn't it get entered in 3.5 hours ago?? I tried to stay as nice as possible. I did. He looked kinda shocked when I told him that I'm a licensed tech, and would it help him out any if I came back there and filled it myself? 3.5 hours for a birth control pill is rediculous. If you're busy, I understand that. But every time I went to the window (either inside or at hte drive through), they were standing around chatting and laughing. No phones ringing. Nothing on the counter to be checked. I told him that since they closed at 10pm, and I had to be at work at 10pm, I'd be back by 9:15. Way more than the 15 mintues they thought they needed. At 8:40 they call me. I'm fixing to get in the shower to get ready for work. "Your prescription is done, but your insurance is inactive. Do you have new insurance?" bang bang bang (my head against the wall). It shouldn't be inactive. I gave you (and yes, it was the same person the entire time) the new card when I dropped off the script 4 and a half hours ago. You made a copy, gave me shit about not being able to find the ID number on it, the pharmacist pointed out where the number is, you made a copy of the new Aetna card. "Oh, you have Aetna? They ran it under something else." Gah...bah...ble...eeeeeehhhhh.....someone please call an ambulance, I think that blood clot just went to my brain. While I was talking, he apparently ran it under Aetna because all of a sudden he said "Ok, it go through Aetna. You want me to take out the old insurance?" Is there a reason to leave it there?
Ok, I go pick it up on my way to work. I get to Walgreens and the guy laughs when he sees me. Ok, dude. Not the best of ideas. I'm pissed. I'm hormonal, and YOU have my hormones. Don't laugh at me. I give him the money, he gives me the script, I pull away. I take it out and look at it on the way to work. And it wasn't right. The med was right, but the refills weren't. So, I call them back. Have to try to explain 3 times why the label doesn't say what the blank said. Finally she got it. Ok. She says, I'll jsut add the extra refills on and it'll be fixed. Ok, no problem. I hang up and talk to the hubby. He calls back. "Walgreen's called, they need you to call them." Oh dear god!! So, I call them back. I won't go through the whole story to what she did, but she did make it right. So, I go pick up the rest of what I was supposed to get last night, tonight.
I know they were just doing their jobs, but holy cow! And the girl with the refill issue was the ONLY ONE to admit she had goofed. If they had just been honest from the start, I could have handled it, no problem. But no. "Give me one hour" guy just laughed. Aaaahhhhh.
Oh well. I did my best to maintain my calm and composure, but I don't think I did so good. And before anybody thinks I'm just an evil bitch - I swear I'm not!!
This kind of instance is where "going postal" truely applies and I thought you handled yourself very well... no throttled techs... grumble.
and now it's time to get serious. I have a wedding coming up August 4th that I'm doing the photography for, and I want to be down at least 20 more pounds (which would put me at 170 - which is where I was when I met the bride about 9 years ago.)
