Rachie's Diary

Thanks guys :) I am feeling a bit better now! I contacted the university mail services and they said they would forward it to me when it comes in. As for the company, I will deal with them in a moment. I need to breathe first so I am calm and collected when I tear 'em a new one!!!

Edit: University mail were so nice - kudos to them! :)
 
just remember you get more bees with honey than you do with vinegar... speakwith a supervisor - and don't scream or yell - or insult - calmly explain the problem and tell them what you want done to compensate you - if it's a refund of the entire shipping fee ask for it - and don't say you'll never deal with them again ( that's an incentive for them to not help you at all)

there's an art to complaining effectively :)
 
maleficent said:
just remember you get more bees with honey than you do with vinegar... speakwith a supervisor - and don't scream or yell - or insult - calmly explain the problem and tell them what you want done to compensate you - if it's a refund of the entire shipping fee ask for it - and don't say you'll never deal with them again ( that's an incentive for them to not help you at all)

there's an art to complaining effectively :)
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Excellent advice! I once called a certain airline and used a vinegar-coated with honey tactic. My flight was cancelled because of a problem with the airplane. So they put most of us into a hotel for the night and fed us, before putting us on a partner airline flight to the same airport. Despite this being a trans-atlantic flight, my vacation wasn't ruined. I called home and told my parents in Wales to just meet me the next day and it was the weekend so no big deal. When I completed my return flight I waited for the airmiles to appear.... none did. I called them and they told me because I didn't fly on one of their airplanes I would not receive airmiles! Ya, very funny... not! I was so shocked! What kind of fuzzy logic was going on here!?! It wasn't my fault I didn't fly on their own airplane!?! I also remembered that they crammed all the upper class ticket holders onto another one of their own flights... so I very sweetly asked if those people got airmiles? Of course, the lady said. So I asked if they discriminated against people based upon their economic status and hence what type of ticket they purchased? No she said. Wow, I said, this is really kind of upsetting and I never expected it from your company, one that I always recommend to people. Given that I travel so much people often come to me and ask who I fly with and what I think of the service. I ended up getting those airmiles plus a bonus 5,000 - not bad really and the phone call was free and rather fun!!! :D
 
So no Mexican food last night! We switched to another place because it was so busy! I had a salad with some blackened steak on it and only ate one of the pieces of bread they brought to the table :) Oh and I did have a glass of cabernet with dinner. Not bad all in all though! It was nice.
 
Rachie said:
So no Mexican food last night! We switched to another place because it was so busy! I had a salad with some blackened steak on it and only ate one of the pieces of bread they brought to the table :) Oh and I did have a glass of cabernet with dinner. Not bad all in all though! It was nice.
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I should be getting ready for work...and I was just reading....but CONGRATS!! That's excellent--only one piece?! For me, even at this point, it's none at all because I still don't trusts myself with bread! I am impressed--good for you! And salad and steak? Good deal! :D
 
Thanks Curvie :) It really was a small slice and it was yummy but I restrained myself!!

So the t-shirts that I ordered... I didn't get round to calling them back yesterday and was planning on doing it in my lunch break. However, the FedEx lady just showed up with my t-shirts! Ha! Those morons just sent me the wrong fricking tracking number! And they refunded me for the delivery price! woohoo!!
 
Hey Rachie,
It sounded like you did really well at the restaurant last night! Good choices all around :D

And I love how you dealt with the Airlines - good for you!
 
Thanks M! Wow I had a busy day! Out for dinner again tonight!!! Luckily it's a place that does lots of veggies and fish so I should be fine! Oh and I am driving again so no more than one glass of alcohol with my meal :)
 
nice for getting the delivery price refiunded -to bad tjey sent the wrong tracking number...

especially when it comes to dealing with airlines - you lose nothing by asking for something - worst they can say is no... and I will ask - always whenever i'm inconvenienced -and you don't always have to accept their first offere either... :) I really should rent my services out as a professional complainer :)
 
I really should rent my services out as a professional complainer
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This is SO good to know!!
I might have use of your services some day - although the family calls me the Baracuda.

I'm not sure if that's a good thing ;)
 
Hey Rachie! It looks like you're doing fantastic...5k's, 10ks, half-marathons....wow...and 60hrs weeks...man...you have me feeling lazy. Time to get my but into gear too!
 
So glad to hear your package arrived! It must have been a nice surprise. Good job with the food selection last night. Hope tonight went just as well.
 
Good morrrning!
Thanks Mal - I'll remember your excellent bargaining abilities for future reference :) I hate it when companies try and screw you over. I had the utility company cut off my gas supply when I first moved in, despite having made arrangements for it to be left on and the bills transferred to my name. When I called the company the woman I spoke to was all about attitude and essentially said I was lying about arranging transfer. I remember getting really annoyed and saying "ma'am are you calling me a liar?" She actually laughed at me and said "No" then proceeded to tell me my gas would be off for the next week! I asked for the supervisor and got my gas back on that day- why do they have to be such a pain in the ass?!?!

M2M - baracuda eh?! I'll have to remember that have superb complaining abilities too!

Hi 12pack! Great to see you back on the forum! I wish the scales would listen up to all my efforts!!!

Hi Sunny - it was great to see the package arrive! My boyfriend loves his new t-shirt too! Last night I had salmon and greens with mashed potatoes. Mash probably wasn't the best choice as it was a bit buttery but I do love carbs :) No starter and no dessert either! 0.5lbs down today but that's it.... grrr.... still, I just started back on the weights so shouldn't expect too much difference in the next week or so :)

Have a great day everyone! It's almost Friday!
 
afternoon :) congrats on the will power last nite. bread is an absolute nightmare for me. especially white bread .. jeez :|
hope you have a nice day
 
Thank you all! Daisee I am sorry about your haircut :(

Okay so after my lunch of a huge salad loaded with yummy veggies I am sat here digesting and thinking about my goals. Originally I set myself the mini-goal of being 128lbs by April 4th.... as my ticker shows I didn't make that! So time to reassess. Clearly the weight loss has stopped. I believe that part of this is my problem and some of it is just my weight being stubborn. Although I have 12lbs to lose to make my original goal, I feel that I am closing in on that aim and my loss is slowing. So time to pick it up and change it up a lot!

With that in mind I am going to pick up more free weights. This tailed off before the race because I wanted to concentrate on running not lifting. I started back on lifting this week though.

I also want to set up some new mini-goals. So....

Mini-Goals
1) 21st April - 130lbs
2) 5th May - 128lbs
3) 16th May - 126lbs

I'm going to work my butt off to make these goals!!! Wish me luck!
 
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