I don't know if I am allowed to name a company on this forum but I feel that my "fitness buddies" should know about a company that unfortunately can make your life a living hell when it comes to using their home exercise equipment (treadmill).
My work colleague bought a treadmill machine from this company "True Fitness". In as early as 1 year the equipment started making noise. These people sent their people to fix and replace parts about 4 times and every time new problems would happen with their treadmill.
After sending these guys about a total of 7 letters, she had no other choice but to file a complaint with the BBB organization. The "True Fitness" company owned by "Gym Source" offered to replace her machine with a "demo" model which is actually an older model. ..... Absolutely unfair.
Now ... the BBB couldn't not resolve the problem with these guys and will thus post a negative complaint on their record. Even though my colleague is glad that now other people will see the poor performance of a multimillion company, what else can she do to get a fair resolution to her problem?
At the moment I feel it's crucial that I talk about this problem here.
My work colleague bought a treadmill machine from this company "True Fitness". In as early as 1 year the equipment started making noise. These people sent their people to fix and replace parts about 4 times and every time new problems would happen with their treadmill.
After sending these guys about a total of 7 letters, she had no other choice but to file a complaint with the BBB organization. The "True Fitness" company owned by "Gym Source" offered to replace her machine with a "demo" model which is actually an older model. ..... Absolutely unfair.
Now ... the BBB couldn't not resolve the problem with these guys and will thus post a negative complaint on their record. Even though my colleague is glad that now other people will see the poor performance of a multimillion company, what else can she do to get a fair resolution to her problem?
At the moment I feel it's crucial that I talk about this problem here.