Hi,
I'm a 22 year old female college student, I weigh roughly 180lbs and am 5'10.
2 months ago I hired a personal trainer through the gym I frequent with the intention of getting a higher level of fitness and some inch loss over my summer vacation. I did the necessary research regarding his qualifications and peer/client reviews. He was highly recommended by the owner of the gym and many acquaintances that worked with him.
So far so good, I met with him, got started on a program and arranged to meet with him once a week. The amount of sessions I paid for would take me to the week before my return to campus.
First, there was a small problem regarding the expediency with which I received my programs for each week, they'd chronically be emailed to me a day or two late. However, I overlooked this.
Next, he informed me that he had to switch our hours due to a change in his work schedule, and then once we agreed upon another date he emailed to cancel and did not schedule a repeat appointment. After two weeks of chasing him around to get an appointment scheduled we finally "agreed" on another time which would apparently suit him and resumed our weekly deal.
This lasted for one session, at the end of which he said he reassured me that he would be available the following week. Later the same week I receive an email that he is unavailable for yet another two weeks due to "personal issues he needs to attend to".
This brings us up to speed with where I am. Two weeks has passed and I have not received any indication as to whether this person is available or not to train.
At this point I do not know what the appropriate step is, as I still have well over $500 worth of sessions paid for which I need done, however there is no way it will get done going once a week at this point, especially if any more hiccups like this occur.
The only other trainer available at the gym is a woman who has been described as incompetent and disinterested. It is important to note that when this trainer IS available the workout and programs he provides have been quite successful and I have seen a change is my fitness and appearance.
I'm afraid if I go to the owner of the gym and file a complaint this may force this trainer to do his job but at the cost of an uncomfortable work environment for us both. A refund is also not possible at this gym.
Any advice as to what I should do would be great. My apologies for the long post.
I'm a 22 year old female college student, I weigh roughly 180lbs and am 5'10.
2 months ago I hired a personal trainer through the gym I frequent with the intention of getting a higher level of fitness and some inch loss over my summer vacation. I did the necessary research regarding his qualifications and peer/client reviews. He was highly recommended by the owner of the gym and many acquaintances that worked with him.
So far so good, I met with him, got started on a program and arranged to meet with him once a week. The amount of sessions I paid for would take me to the week before my return to campus.
First, there was a small problem regarding the expediency with which I received my programs for each week, they'd chronically be emailed to me a day or two late. However, I overlooked this.
Next, he informed me that he had to switch our hours due to a change in his work schedule, and then once we agreed upon another date he emailed to cancel and did not schedule a repeat appointment. After two weeks of chasing him around to get an appointment scheduled we finally "agreed" on another time which would apparently suit him and resumed our weekly deal.
This lasted for one session, at the end of which he said he reassured me that he would be available the following week. Later the same week I receive an email that he is unavailable for yet another two weeks due to "personal issues he needs to attend to".
This brings us up to speed with where I am. Two weeks has passed and I have not received any indication as to whether this person is available or not to train.
At this point I do not know what the appropriate step is, as I still have well over $500 worth of sessions paid for which I need done, however there is no way it will get done going once a week at this point, especially if any more hiccups like this occur.
The only other trainer available at the gym is a woman who has been described as incompetent and disinterested. It is important to note that when this trainer IS available the workout and programs he provides have been quite successful and I have seen a change is my fitness and appearance.
I'm afraid if I go to the owner of the gym and file a complaint this may force this trainer to do his job but at the cost of an uncomfortable work environment for us both. A refund is also not possible at this gym.
Any advice as to what I should do would be great. My apologies for the long post.