Disappointed
New member
The BodyBugg is a great product, when it works. Customer Service is great, if the product works. HOWEVER, if you find that it stops working, so does Customer Service.
Customer Service was great at training me on its use and answering all my questions. I was losing weight and eating healthier with the assistance of the BodyBugg and related software.
Then one day, I found that the BodyBugg no longer works with my computer... my computer could not download the information from the BodyBugg. At first, BodyBugg Customer Service was great... they logged into my computer to make sure that I am not running any of the software that is not compatible with the BodyBugg and ran diagostics, et cetera. They found no conflicts, no problems. When it still wasn't working, they replace my device. When it was found that even the new device was not responding, they escalated the matter to a higher level of customer service... that meant, ignoring me!
At first they did respond to say that it must be some software that I had downloaded. I advised as to the software downloaded (I had just bought an e-Reader), and was advised that this is not the problem. After that, they no longer respond to my inquiries as to what the problem is and how it will be resolved. I LOVED the BodyBugg while it worked and asked that they try to fix the problem, but also asked that if they could not fix it, then to refund my money... they will do neither.
So, think twice before spending your hard-earned money!!!
Customer Service was great at training me on its use and answering all my questions. I was losing weight and eating healthier with the assistance of the BodyBugg and related software.
Then one day, I found that the BodyBugg no longer works with my computer... my computer could not download the information from the BodyBugg. At first, BodyBugg Customer Service was great... they logged into my computer to make sure that I am not running any of the software that is not compatible with the BodyBugg and ran diagostics, et cetera. They found no conflicts, no problems. When it still wasn't working, they replace my device. When it was found that even the new device was not responding, they escalated the matter to a higher level of customer service... that meant, ignoring me!
At first they did respond to say that it must be some software that I had downloaded. I advised as to the software downloaded (I had just bought an e-Reader), and was advised that this is not the problem. After that, they no longer respond to my inquiries as to what the problem is and how it will be resolved. I LOVED the BodyBugg while it worked and asked that they try to fix the problem, but also asked that if they could not fix it, then to refund my money... they will do neither.
So, think twice before spending your hard-earned money!!!