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United Airlines serves passengers in the Chicago region through its extensive hub operations at O'Hare International Airport (ORD) and its corporate headquarters in downtown Chicago, Illinois. United also operates services at Chicago O’Hare International Airport for check-in, support, and ticketing.
Travelers searching for the “United Airlines Chicago Office” can receive assistance at airport counters, through official reservation phone support, or via the airline’s website. United does not operate a separate public walk-in ticket office away from its airport and corporate locations.
Head Office & Corporate Location
United Airlines’ corporate headquarters and main office functions are based at:
United Airlines Headquarters
Willis Tower
233 South Wacker Drive
Chicago, IL 60606, USA
This location houses corporate departments and executive services and serves as a central contact point for customer support and escalations.
Airport Ticketing & Customer Support (ORD)
United operates full check-in and service counters at O’Hare International Airport:
O’Hare International Airport (ORD)
10000 West Balmoral Avenue
Chicago, IL 60666, USA
The airline also provides check-in, ticketing, baggage services, and customer support directly at the airport terminal.
Phone & Website
Customer Support / Reservations: 1-800-864-8331 (U.S. toll-free)
Official Website: https://www.united.com
Passengers can:
Online services are available 24/7 for convenience.
Services Available at Chicago Office
At airport counters and official support channels, United Airlines assists with:
✔ New flight reservations (domestic & international)
✔ Ticket changes and reissues
✔ Flight cancellations & refund processing
✔ Same-day flight changes (fare rules apply)
✔ Seat upgrades and special service requests
✔ Baggage assistance and claims support
✔ MileagePlus loyalty program inquiries
Reservation services can be handled by phone or online, while urgent travel issues are resolved at airport counters.
Airport Operations at ORD
Chicago O’Hare International Airport is one of United’s major U.S. hubs, connecting the Midwest to dozens of domestic and international destinations. United’s ORD operations include:
● Full-service check-in counters
● Self-service kiosks
● Baggage drop & claim facilities
● Security checkpoint guidance
● Gate and boarding assistance
● Same-day travel adjustments
Staff help with schedule changes, missed connections, flight disruptions, and travel support.
Baggage Services & Travel Support
If your baggage is delayed, lost, or damaged, report it immediately at the baggage service desk in the ORD terminal. Representatives can assist with:
✔ Lost baggage claims
✔ Damaged luggage reports
✔ Extra baggage and oversized item processing
✔ Real-time status updates
Ensure all travel documents (passport, visa) are ready before international travel.
Hours of Operation
Airport Counters: Operate based on flight departures/arrivals
Corporate Office: Typically Monday–Friday 8:00 AM – 5:00 PM (local)
Reservation Phone Line: Varies by service line
Online Services: Available 24/7
Always verify hours before visiting either location.
Travel Tips for Chicago Passengers
✔ Arrive at least 2 hours before domestic flights
✔ Arrive 3 hours before international departures
✔ Complete online check-in early
✔ Confirm baggage allowances before you travel
✔ Monitor flight status before heading to the airport
United Airlines Chicago Office support is available through its headquarters at Willis Tower, airline counters at O’Hare International Airport, and official reservation channels.
Key Information:
Head Office: Willis Tower, 233 South Wacker Drive, Chicago, IL 60606
ORD Airport: O’Hare Intl Airport, 10000 W Balmoral Ave, Chicago, IL 60666
Phone: 1-800-864-8331
Website: united.com
Services: Reservations, check-in, baggage support, flight changes, loyalty help
Travelers searching for the “United Airlines Chicago Office” can receive assistance at airport counters, through official reservation phone support, or via the airline’s website. United does not operate a separate public walk-in ticket office away from its airport and corporate locations.
Head Office & Corporate LocationUnited Airlines’ corporate headquarters and main office functions are based at:
United Airlines Headquarters
Willis Tower
233 South Wacker Drive
Chicago, IL 60606, USA
This location houses corporate departments and executive services and serves as a central contact point for customer support and escalations.
Airport Ticketing & Customer Support (ORD)United operates full check-in and service counters at O’Hare International Airport:
O’Hare International Airport (ORD)
10000 West Balmoral Avenue
Chicago, IL 60666, USA
The airline also provides check-in, ticketing, baggage services, and customer support directly at the airport terminal.
Phone & Website Customer Support / Reservations: 1-800-864-8331 (U.S. toll-free) Official Website: https://www.united.comPassengers can:
- Manage & modify bookings
- Check flight schedules
- Request seat assignments
- Cancel or change tickets
- Access travel updates
- Reach MileagePlus® support
Online services are available 24/7 for convenience.
Services Available at Chicago OfficeAt airport counters and official support channels, United Airlines assists with:
✔ New flight reservations (domestic & international)
✔ Ticket changes and reissues
✔ Flight cancellations & refund processing
✔ Same-day flight changes (fare rules apply)
✔ Seat upgrades and special service requests
✔ Baggage assistance and claims support
✔ MileagePlus loyalty program inquiries
Reservation services can be handled by phone or online, while urgent travel issues are resolved at airport counters.
Airport Operations at ORDChicago O’Hare International Airport is one of United’s major U.S. hubs, connecting the Midwest to dozens of domestic and international destinations. United’s ORD operations include:
● Full-service check-in counters
● Self-service kiosks
● Baggage drop & claim facilities
● Security checkpoint guidance
● Gate and boarding assistance
● Same-day travel adjustments
Staff help with schedule changes, missed connections, flight disruptions, and travel support.
Baggage Services & Travel SupportIf your baggage is delayed, lost, or damaged, report it immediately at the baggage service desk in the ORD terminal. Representatives can assist with:
✔ Lost baggage claims
✔ Damaged luggage reports
✔ Extra baggage and oversized item processing
✔ Real-time status updates
Ensure all travel documents (passport, visa) are ready before international travel.
Hours of OperationAirport Counters: Operate based on flight departures/arrivals
Corporate Office: Typically Monday–Friday 8:00 AM – 5:00 PM (local)
Reservation Phone Line: Varies by service line
Online Services: Available 24/7
Always verify hours before visiting either location.
Travel Tips for Chicago Passengers✔ Arrive at least 2 hours before domestic flights
✔ Arrive 3 hours before international departures
✔ Complete online check-in early
✔ Confirm baggage allowances before you travel
✔ Monitor flight status before heading to the airport
Summary
United Airlines Chicago Office support is available through its headquarters at Willis Tower, airline counters at O’Hare International Airport, and official reservation channels.
Key Information:
Head Office: Willis Tower, 233 South Wacker Drive, Chicago, IL 60606 ORD Airport: O’Hare Intl Airport, 10000 W Balmoral Ave, Chicago, IL 60666 Phone: 1-800-864-8331 Website: united.com Services: Reservations, check-in, baggage support, flight changes, loyalty help